A note about complaints

We hope that you will never have any cause for complaint about our services. Should you be less than satisfied with us, please let us know in the first instance. We’ll do all we can to rectify the problem.

If you still have cause for complaint, the Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk